PRIVACY POLICY
Last updated: 8 October 2026
1. Introduction
This Privacy Policy explains how Golden Nature Kft., trading as High Sweetz, collects, uses, stores and protects personal data when you visit our Website, create an account, browse products, submit an order through our online store, contact us, request information, or otherwise interact with High Sweetz.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data-protection laws.
The High Sweetz Website operates as an online store. Products can be ordered directly through the Website.
Current product prices are displayed directly on the relevant product pages. Unless otherwise stated, the displayed product prices are net prices excluding VAT.
The applicable minimum order quantity (MOQ) and estimated production time may vary from product to product and are displayed on each individual product page.
This Privacy Policy applies to personal data processed through the Website and in connection with customer accounts, online orders, inquiries, commercial relationships, shipping, invoicing and related business activities.
2. Data Controller
The data controller is:
Golden Nature Kft.
Full legal name: Golden Nature Kereskedelmi és Szolgáltató Korlátolt Felelősségű Társaság
Trading name: High Sweetz
Registered office: 7355 Nagymányok, Petőfi Sándor utca 45., Hungary
Place of business: 7150 Bonyhád, Perczel Mór utca 7., Hungary
Company registration number: 17-09-012491
Tax number: 28768887-2-17
EU VAT number: HU28768887
Email: info@highsweetz.com
Website: highsweetz.com
Questions or requests concerning personal data may be submitted using the contact details above.
3. Personal Data We May Process
Depending on how you interact with High Sweetz, we may process the following categories of personal data:
- name;
- email address;
- telephone number;
- billing address;
- shipping address;
- country;
- company name;
- VAT number;
- customer type, such as private or business customer;
- account username and account-related information;
- order history;
- products and quantities ordered;
- product variations selected;
- shipping and delivery information;
- invoicing information;
- payment and payment-status information;
- information contained in inquiries, emails, contact forms and other communications;
- feedback, complaints and withdrawal requests;
- information relating to returns or defective products;
- professional or business contact information; and
- technical Website information such as IP address, browser type, device information, operating system, pages visited, session identifiers, cookie identifiers, server logs and security information.
We do not currently collect or store payment-card details directly through the Website.
Where payment is made by bank transfer or another external payment method, we may receive information necessary to identify and record the payment.
We do not normally request or intentionally collect sensitive personal data.
Please do not provide unnecessary health information, identity documents or other sensitive personal information unless specifically requested for a lawful and necessary purpose.
4. How We Collect Personal Data
We may collect personal data when you:
- browse the Website;
- create or use a customer account;
- select whether you are a private or business customer;
- browse product prices, minimum order quantities and production information;
- submit an order through the Website;
- add products to the shopping cart;
- provide billing or shipping information;
- provide company or VAT information;
- contact us through a contact form;
- contact us by email, telephone or social media;
- request product information;
- request a quotation;
- communicate with us concerning an order;
- make a payment;
- request shipping information;
- submit a complaint;
- exercise a consumer right such as withdrawal;
- communicate with us regarding a commercial relationship; or
- otherwise voluntarily provide information to us.
Professional contact information may also be obtained from legitimate business sources such as company websites, professional directories, public registers, business referrals or the organisation you represent.
Some technical information is collected automatically when you use the Website.
5. Customer Accounts
The Website may allow Customers to create a customer account.
When you create or use an account, we may process information such as:
- name;
- email address;
- billing and shipping addresses;
- telephone number;
- company information;
- VAT number;
- customer type;
- account login details;
- previous orders; and
- account preferences.
Account information is processed in order to provide account functionality, simplify future orders, display relevant order information and manage the customer relationship.
Passwords are not stored by High Sweetz in readable form.
Customers are responsible for keeping their login credentials confidential.
6. Private and Business Customers
High Sweetz distinguishes between Private Customers and Business Customers.
Private Customers may be asked to provide ordinary billing, shipping and contact information.
Business Customers may additionally be required to provide:
- company name;
- VAT number;
- company billing information; and
- other information reasonably necessary to verify business status or determine the correct VAT treatment.
VAT numbers may be checked manually before an order is approved.
Information provided by Business Customers may be verified against public or official business and VAT registers where necessary.
7. Product Prices, MOQ and Production Information
Current product prices are displayed directly on the individual product pages of the High Sweetz online store.
Unless otherwise stated, product prices displayed on the Website are net prices excluding VAT.
The applicable minimum order quantity (MOQ) may vary from product to product.
The applicable MOQ and estimated production time are displayed on each individual product page.
Customers do not need to submit a separate email request in order to obtain current product prices, MOQ information or standard production-time information.
Simply viewing product prices, MOQ information or production-time information does not normally require the Customer to provide personal data.
Personal data may be processed when the Customer subsequently creates an account, submits an order, requests further information or otherwise communicates with High Sweetz.
8. Orders and Order Requests
When you submit an order through the Website, we may process personal data necessary to review and manage the transaction.
This may include:
- customer name;
- email address;
- telephone number;
- billing address;
- shipping address;
- company name;
- VAT number;
- customer type;
- products ordered;
- quantities;
- selected product variations;
- order value;
- shipping destination;
- shipping information;
- payment status;
- communications concerning the order; and
- order-management notes.
Orders submitted through the Website may be subject to manual review and approval.
The Website applies the product-specific minimum order quantity (MOQ) where applicable. The relevant MOQ is displayed on the individual product page and the quantity selector is configured so that an order cannot be submitted below the applicable minimum quantity.
High Sweetz may use the order information to:
- review product availability;
- review ordered quantities and applicable MOQ requirements;
- review production requirements;
- calculate shipping costs;
- review the applicable product-specific production time;
- estimate delivery time;
- determine applicable VAT treatment;
- communicate the final payable amount;
- issue invoices;
- manage payment;
- arrange production;
- arrange shipping; and
- maintain legally required transaction records.
9. Shipping and Delivery
Shipping costs are calculated individually for each order.
To calculate and arrange shipping, we may process and share information such as:
- recipient name;
- company name;
- delivery address;
- telephone number;
- email address;
- destination country;
- parcel information;
- order weight;
- package dimensions; and
- other information reasonably required for delivery.
Where necessary, this information may be shared with logistics providers, courier companies, freight companies or other delivery partners.
Only information reasonably necessary for arranging and completing delivery is shared.
10. Invoicing and Accounting
Where an order or commercial relationship is established, we process information necessary for invoicing, accounting and tax compliance.
This may include:
- name;
- company name;
- billing address;
- VAT number;
- order details;
- invoice amount;
- payment information; and
- transaction records.
Electronic invoices may be created or managed using Számlázz.hu, operated by KBOSS.hu Kft.
Accounting and invoicing records are retained for the period required by applicable Hungarian law.
11. Payments
Payment is generally requested after High Sweetz has reviewed and confirmed an order.
Where payment is made by bank transfer or another payment method, we may process:
- payer name;
- bank-transfer reference;
- amount;
- currency;
- payment date;
- payment status; and
- information necessary to associate the payment with the relevant order.
We do not currently collect or store payment-card details directly through the Website.
Where an external payment service is introduced or used, the payment provider may process payment information independently under its own privacy policy.
12. Contact Forms and Communications
When you contact High Sweetz, we may process the information necessary to understand and respond to your request.
This may include:
- name;
- company name;
- email address;
- telephone number;
- country;
- message content;
- attachments;
- order reference; and
- relevant technical information associated with the submission.
We may retain communications where reasonably necessary for:
- customer service;
- order administration;
- commercial relationships;
- complaint handling;
- legal claims;
- fraud prevention; and
- business records.
13. Complaints, Returns and Withdrawal Requests
If you submit a complaint, return request, consumer withdrawal request or report a defective product, we may process information such as:
- name;
- contact details;
- order number;
- product information;
- date of purchase;
- delivery information;
- reason for the request;
- photographs;
- batch information;
- correspondence; and
- refund or return information.
This data is processed to manage the request and comply with applicable legal obligations.
Where the Website provides an electronic withdrawal function, the information entered into that function is processed for the purpose of receiving, recording and responding to the withdrawal request.
14. Why We Process Personal Data
We may process personal data to:
- operate and maintain the Website;
- create and manage customer accounts;
- process orders submitted through the Website;
- manage shopping-cart and checkout functionality;
- review and approve orders;
- apply and verify product-specific minimum order quantities where necessary;
- calculate shipping costs;
- determine production and delivery arrangements;
- communicate with customers;
- provide product information;
- prepare quotations;
- manage business relationships;
- verify company and VAT information;
- determine applicable VAT treatment;
- issue invoices;
- record and reconcile payments;
- arrange shipping;
- manage returns and withdrawal requests;
- handle complaints;
- provide customer service;
- maintain business records;
- prevent fraud, misuse and security incidents;
- comply with tax, accounting, consumer-protection and other legal obligations;
- establish, exercise or defend legal claims; and
- protect our legal and commercial interests.
15. Legal Bases for Processing
Depending on the circumstances, we process personal data under one or more of the following legal bases.
Contract and Pre-Contractual Steps
Processing may be necessary to:
- create and manage an order;
- respond to a request before a purchase;
- provide requested product or commercial information;
- calculate shipping;
- confirm commercial terms;
- arrange delivery;
- manage payment;
- perform a contract; or
- take steps requested by you before entering into a contract.
Legal Obligation
Processing may be necessary to comply with obligations relating to:
- accounting;
- taxation;
- invoicing;
- consumer protection;
- product-related obligations;
- record keeping; or
- other applicable laws.
Legitimate Interests
We may process information where reasonably necessary for legitimate business purposes such as:
- Website operation;
- Website security;
- fraud prevention;
- customer communication;
- business administration;
- commercial record keeping;
- B2B communication;
- improving our services; and
- establishing or defending legal claims.
Where we rely on legitimate interests, we consider whether those interests are overridden by the rights and freedoms of the individual.
Consent
We may rely on consent for activities such as:
- optional analytics cookies;
- optional marketing cookies;
- certain marketing communications; or
- other processing where consent is legally required.
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
16. Website Hosting and Technical Services
The Website and related email services may use hosting and technical services provided by Hostinger International Ltd.
Technical information may be processed for purposes including:
- Website operation;
- server management;
- security;
- backups;
- troubleshooting;
- software operation;
- fraud and abuse prevention; and
- service availability.
Technical logs are retained only for as long as reasonably necessary unless a longer period is required in connection with a security incident, legal claim or legal obligation.
17. Website Platform and Online Store
The High Sweetz Website uses WordPress.
The Website operates as an online store, and orders can be submitted through the Website’s shopping cart and ordering functionality.
Customers may browse products, view current net prices, view product-specific minimum order quantities (MOQ) and production times, select quantities, add products to the shopping cart and submit an order through the Website.
Technical Website and online-store functionality may process information necessary for operating the Website and processing orders, including:
- session information;
- technical Website information;
- shopping-cart information;
- selected products and quantities;
- account information where customer-account functionality is available; and
- security information.
The precise data processed depends on how the visitor uses the Website and which Website functions are used.
18. Cookies and Similar Technologies
The Website uses cookies and similar technologies.
Cookies may be used for:
- essential Website functionality;
- customer sessions;
- account login;
- security;
- remembering preferences;
- cookie-consent settings;
- analytics; and
- other permitted purposes.
Strictly necessary cookies may operate without optional consent where legally permitted because they are necessary for the Website or service requested by the user.
Optional cookies, including analytics or marketing cookies, are used only where the required consent has been provided.
Visitors may accept, reject or customise optional cookies through the Website’s cookie settings where available.
Further information is available in the High Sweetz Cookie Policy and Website cookie settings.
19. Analytics
The Website may use analytics services to understand how visitors use the Website.
Analytics information may include:
- pages viewed;
- session information;
- device type;
- browser type;
- operating system;
- referral source;
- approximate geographic information;
- Website interactions;
- online identifiers; and
- other technical usage information.
Optional analytics are used only where the required consent has been obtained.
Analytics information may be used to understand Website performance and improve Website content and usability.
20. Marketing Communications
High Sweetz may communicate with existing or potential business partners where permitted by applicable law.
Where consent is required for electronic marketing, marketing communications are sent only after the required consent has been obtained or where another lawful basis expressly permits the communication.
You may object to direct marketing at any time.
Where marketing is based on consent, consent may be withdrawn at any time.
21. Social Media and Third-Party Websites
High Sweetz may maintain profiles on third-party social-media platforms.
When you interact with High Sweetz through such platforms, both High Sweetz and the relevant platform may process information relating to the interaction according to their respective privacy practices.
The Website may also contain links to third-party websites.
High Sweetz does not control and is not responsible for the independent privacy, security or data-processing practices of third-party websites.
22. Who May Receive Personal Data
Where necessary and lawful, personal data may be disclosed to service providers or recipients such as:
- Website hosting providers;
- email providers;
- IT and Website service providers;
- invoicing providers;
- accounting providers;
- banks and financial institutions;
- payment providers, where applicable;
- courier companies;
- freight and logistics providers;
- professional advisers;
- legal advisers;
- tax advisers;
- business service providers;
- authorities;
- courts; and
- regulatory bodies.
Personal data is shared only where reasonably necessary for a lawful purpose.
We do not sell or rent personal data to advertisers or unrelated third parties.
23. International Data Transfers
Some service providers may process personal data outside Hungary or outside the European Economic Area.
Where personal data is transferred outside the EEA and GDPR safeguards are required, an appropriate lawful transfer mechanism is used.
This may include:
- a European Commission adequacy decision;
- Standard Contractual Clauses;
- another recognised safeguard; or
- another legally permitted transfer mechanism.
24. Data Retention
Personal data is retained only for as long as necessary for the purpose for which it was collected or for the period required by law.
As a general rule:
- ordinary inquiries may be retained for up to 12 months after the matter is closed;
- customer-account information may be retained while the account remains active and for a reasonable period afterwards;
- commercial correspondence may be retained for a reasonable period where necessary for customer service or commercial administration;
- order and commercial records may be retained for the period necessary for the contractual relationship, legal claims and statutory obligations;
- invoices and accounting records are retained for the period required by Hungarian law;
- complaints, returns and withdrawal records may be retained for the period necessary to demonstrate legal compliance and manage potential claims; and
- technical and security logs are normally retained for a limited operational period.
Where personal data is no longer required, it is deleted, anonymised or securely destroyed.
25. Data Security
High Sweetz uses appropriate technical and organisational measures designed to protect personal data against:
- unauthorised access;
- loss;
- misuse;
- alteration;
- destruction; and
- unauthorised disclosure.
Measures may include:
- encrypted Website connections;
- password protection;
- access controls;
- backups;
- software updates;
- account security measures;
- restricted administrative access; and
- appropriate operational procedures.
No Internet-based system can be guaranteed to be completely secure.
26. Accuracy of Customer Information
Customers are responsible for providing accurate and current information.
This is particularly important for:
- billing addresses;
- shipping addresses;
- email addresses;
- telephone numbers;
- company names;
- VAT numbers; and
- other information necessary to process an order.
High Sweetz may request clarification or correction where information appears incomplete, inaccurate or inconsistent.
Business-customer status or VAT treatment may be withheld or corrected where company or VAT information cannot be verified.
27. Automated Decision-Making
High Sweetz does not currently use personal data for automated decision-making producing legal or similarly significant effects on Customers without meaningful human involvement.
Order approval, shipping calculation and VAT verification may involve manual review.
28. Your Rights
Subject to the GDPR and applicable law, you may have the right to:
- request access to your personal data;
- obtain a copy of certain personal data;
- request correction of inaccurate or incomplete information;
- request deletion of personal data;
- request restriction of processing;
- receive certain personal data in a portable format;
- object to processing based on legitimate interests;
- object to direct marketing at any time;
- withdraw consent at any time where processing is based on consent; and
- lodge a complaint with a competent data-protection supervisory authority.
These rights are subject to the conditions, limitations and exceptions provided by applicable law.
Requests concerning personal data may be sent to:
We may request reasonable information necessary to verify the identity of the person making the request.
We will respond without undue delay and within the time limits required by applicable law.
29. Right to Object
Where personal data is processed on the basis of legitimate interests, you may have the right to object to that processing based on your particular situation.
Where personal data is processed for direct-marketing purposes, you have the right to object to such processing at any time.
If you object to direct marketing, your personal data will no longer be used for that purpose.
30. Withdrawal of Consent
Where processing is based on consent, consent may be withdrawn at any time.
Consent may normally be withdrawn using:
- Website cookie settings;
- an unsubscribe option where provided; or
- a request sent to info@highsweetz.com.
Withdrawal does not affect processing lawfully carried out before withdrawal.
31. Supervisory Authority
You have the right to lodge a complaint with a competent data-protection supervisory authority.
In Hungary, the competent authority is:
Nemzeti Adatvédelmi és Információszabadság Hatóság (NAIH)
1055 Budapest, Falk Miksa utca 9–11.
Hungary
Email: ugyfelszolgalat@naih.hu
Telephone: +36 1 391 1400
You may also be entitled to contact another competent supervisory authority where permitted by the GDPR.
32. Children
The Website is not specifically directed at children.
Certain High Sweetz products may contain caffeine or otherwise carry product-specific warnings relevant to children.
We do not knowingly request children to create business accounts or submit business orders.
If you believe that a child has provided personal data without appropriate authorisation, please contact:
33. Changes to This Privacy Policy
We may update this Privacy Policy where necessary to reflect changes in:
- the Website;
- customer-account functionality;
- online ordering procedures;
- product-pricing functionality;
- minimum order quantity requirements;
- production-time information;
- payment arrangements;
- shipping processes;
- service providers;
- business operations; or
- applicable legal requirements.
The current version and the date of the latest update will be published on this page.
Material changes may also be communicated through the Website where appropriate.
34. Relationship With Other Website Policies
This Privacy Policy should be read together with the Website’s:
- Terms and Conditions;
- Cookie Policy;
- product pages and pricing information;
- Shipping information; and
- Returns & Withdrawal information,
where applicable.
Those documents govern different aspects of the use of the Website and related ordering activities.
35. Contact
For privacy-related questions, requests or complaints:
High Sweetz
Data controller: Golden Nature Kft.
Registered office: 7355 Nagymányok, Petőfi Sándor utca 45., Hungary
Place of business: 7150 Bonyhád, Perczel Mór utca 7., Hungary
Email: info@highsweetz.com
Website: highsweetz.com